常見問題Frequently asked questions

應援活動大部分都係粉絲自發搞，冇公司、冇監管。絕大多數主辦都好可靠，但騙案的確存在 —— 而且金額唔細。Most fan events are run by volunteers, with no company and no regulator behind them. The overwhelming majority of organisers are reliable — but scams do happen, and the amounts are not small.

買之前，check 呢 5 樣：Five checks before you pay:

佢代表兩件具體嘅事，唔多唔少：It means two specific things — no more, no less:

每個活動頁面都有「舉報」連結，或者直接電郵 [email protected]。我哋會喺 2 個工作天內回覆。Every listing has a "Report" link, or email [email protected] directly. We respond within 2 business days.

如果你懷疑係詐騙，除咗通知我哋，請同時報警（999，或反詐騙協調中心 18222）。我哋唔係執法機構，冇權追討款項。If you suspect fraud, report it to the police as well as to us (999, or the Anti-Deception Coordination Centre on 18222). We are not law enforcement and have no power to recover funds.

你係向主辦買，唔係向 Fanlendar 買。Fanlendar 只係提供軟件俾主辦開活動頁、收訂單同通知買家。買賣合約成立喺你同主辦之間。You are buying from the organiser, not from Fanlendar. We provide software that lets organisers publish listings, take orders, and message buyers. The contract of sale is between you and the organiser.

款項經 Stripe 直接入主辦自己個戶口。Fanlendar 唔會接收、持有或者控制你嘅款項，亦唔會向買家收任何費用。試用期間，主辦都唔使俾錢我哋。Payment goes via Stripe directly into the organiser's own account. Fanlendar never receives, holds, or controls your payment, and charges buyers nothing. During the trial, organisers don't pay us either.

你嘅訂單確認電郵會寫明賣家同佢嘅退款政策。確認電郵唔係收據，需要收據請搵賣家。有問題，第一個聯絡嘅應該係賣家。Your order confirmation email names the seller and their refund policy. It isn't a receipt — ask the seller if you need one. They are who to contact first if something goes wrong.

退款由主辦嘅政策決定，該政策喺你購買前已經喺活動頁面展示。退款要求要向主辦提出，款項由佢個戶口退返俾你。Refunds are governed by the organiser's policy, which is shown on the listing before you buy. Requests go to the organiser, and refunds are paid from their account.

Fanlendar 唔會、亦冇能力自行退款俾你 —— 因為我哋由頭到尾都冇收過你嘅錢。Fanlendar does not and cannot refund you from our own funds — we never held your money in the first place.

按呢個次序：In this order:

• 直接聯絡主辦。大部分情況只係遲咗或者漏咗，唔係詐騙。Contact the organiser directly. Most cases are delay or oversight, not fraud.
• 通知我哋（[email protected]）。我哋會提供你嘅訂單紀錄，並且聯絡主辦要求回應。如果同一個主辦累積多宗未解決投訴，我哋會取消佢嘅認證並限制帳號。Report it to us ([email protected]). We will give you your order record, contact the organiser, and ask them to respond. Where complaints accumulate against one organiser, we remove their verification and restrict the account.
• 向發卡銀行申請 chargeback。你用信用卡付款，呢個係你最直接嘅追討途徑。Raise a chargeback with your card issuer. If you paid by card, this is your most direct route.
• 消費者委員會，或者懷疑涉及刑事就報警。Consumer Council, or the police if you suspect a criminal offence.

可以，但有條件：Yes, with conditions:

• 13 歲或以上先可以開帳號。You must be 13 or over to create an account.
• 18 歲以下購買前，必須得到家長或監護人同意。If you are under 18, you need a parent or guardian's consent before buying.
• 主辦必須 18 歲或以上，因為收款服務供應商有身分驗證要求。You must be 18 or over to be an organiser — our payment provider requires identity verification.

信用卡付款（如果你部機支援，亦可以用 Apple Pay 或 Google Pay），經 Stripe 處理。暫時未支援支付寶同微信支付。Card payments — including Apple Pay and Google Pay where your device offers them — processed by Stripe. Alipay and WeChat Pay aren't available yet.

Fanlendar 從來冇接觸過你嘅信用卡資料。卡資料由你部機直接傳去 Stripe，唔會經過我哋部伺服器，我哋亦冇儲存。Fanlendar never sees your card details. They go from your browser straight to Stripe, never touching our servers, and we do not store them.

結帳時冇額外收費，你付嘅就係頁面顯示嘅價錢。There are no extra fees at checkout: you pay the price shown.

試用期間 Fanlendar 免費。上面嘅收費開始之前，我哋會最少提早 30 日通知你。Fanlendar is free during the trial. We'll give you at least 30 days' notice before the fees above start.

Stripe 嘅收款手續費另計，直接由 Stripe 向你收取（本地信用卡 3.4% + HK$2.35）。Stripe's processing fees are separate and charged to you directly by Stripe (3.4% + HK$2.35 for domestic cards).

大約 HK$53,000 年營業額係兩個 plan 嘅打和點 —— 低於呢個數 Starter 抵啲，高過就 Pro 抵啲。The break-even between the two plans is around HK$53,000 of annual sales — Starter is cheaper below that, Pro above it.

唔會，一蚊都唔會。你自己開一個 Stripe 戶口，買家嘅款項直接入你戶口，唔會經過我哋。試用期間我哋唔收任何費用；之後開始收費，我哋都只會喺交易發生時，經 Stripe 收取上面列明嘅軟件費。No — not at any point. You open your own Stripe account and buyers pay into it directly. Funds never pass through us. During the trial we charge nothing; once fees start, we'll collect only the software fee shown above, via Stripe, at the time of the sale.

即係話：冇 payout 等候期、冇提現申請、冇「平台結算日」。錢幾時到你手，由 Stripe 決定，唔係由我哋決定。Which means: no payout waiting period, no withdrawal requests, no "platform settlement date". When you get paid is between you and Stripe, not us.

• 18 歲或以上To be 18 or over
• 香港身份證（個人），或者商業登記號碼（獨資經營）—— 呢個係 Stripe 嘅要求，唔係我哋嘅A Hong Kong Identity Card (as an individual) or a Business Registration Number (as a sole proprietorship) — this is Stripe's requirement, not ours
• 一個香港銀行戶口收款A Hong Kong bank account to receive funds

我哋唔會睇到你嘅身份證明文件 —— 驗證由 Stripe 直接處理。We never see your identity documents — verification is handled by Stripe directly.

部分活動係我哋整理自公開資料，方便粉絲搵到，標示為未認領。呢啲條目只有基本事實（名稱、日期、地點、公開價格）同一個連去你自己頁面嘅 link，唔會用你嘅圖片或者文案，亦唔可以喺度買嘢。Some listings are compiled by us from public sources so fans can find events, marked Unclaimed. They contain factual details only (name, date, venue, publicly stated prices) and a link to your own page. They use none of your images or wording, and nothing can be bought through them.

你有兩個選擇：You have two options:

• 認領 —— 驗證身分之後，個頁面就完全由你控制，可以改資料、加圖、開賣。Claim it — verify your identity and the page becomes fully yours to edit, illustrate, and sell from.
• 要求刪除 —— 電郵 [email protected]，我哋會喺 2 個工作天內刪除。唔會問你原因，亦唔會游說你留低。Ask us to remove it — email [email protected] and we'll take it down within 2 business days. We won't ask why, and we won't try to talk you out of it.

你係賣家，所以你負責：You are the seller, so you are responsible for:

• 活動同商品描述準確，唔可以誤導買家Describing events and goods accurately, without misleading buyers
• 落單前公開退款政策，並且遵守Publishing a refund policy before taking orders — and honouring it
• 按時發貨或者辦活動，做唔到就退款Fulfilling on time, or refunding promptly
• 場地、食物、娛樂等所需牌照同許可Venue, food, entertainment and other permits your event needs
• 周邊商品嘅知識產權風險 —— 粉絲自製商品有可能侵犯藝人或公司權利，呢個風險由你承擔Intellectual property risk on merchandise — fan-made goods may infringe artist or agency rights, and that risk is yours
• 依《個人資料（私隱）條例》處理會員資料。未取得符合第 6A 部要求嘅同意，唔可以用會員資料做直接促銷Handling member data under the PDPO. You must not use member data for direct marketing without the consent required by Part 6A
• 你自己嘅稅務責任Your own tax obligations

姓名或暱稱、電郵、訂單紀錄、你加入咗邊啲應援會，以及基本技術資料（IP、瀏覽器類型）。Your name or nickname, email, order records, which Clubs you've joined, and basic technical data (IP address, browser type).

我哋唔會收集或儲存信用卡資料，亦唔會收集身份證號碼。完整說明請參閱私隱政策。We do not collect or store card details, and we do not collect identity card numbers. The full picture is in our Privacy Policy.

只有履行訂單同管理會籍所需嘅資料：姓名或暱稱、電郵、訂單內容、會籍狀態，以及（如需寄件）送貨地址。Only what they need to fulfil your order and administer your membership: name or nickname, email, order contents, membership status, and a delivery address where shipping applies.

佢哋睇唔到你嘅付款資料、你喺其他應援會嘅紀錄，或者你嘅登入憑證。They cannot see your payment details, your activity in other Clubs, or your login credentials.

收到資料之後，主辦就成為獨立嘅資料使用者，受《私隱條例》規管。我哋嘅條款限制佢哋只可以用嚟營運自己嘅應援會，但我哋無法控制佢哋實際點做。有疑慮可以通知我哋，亦可以向私隱專員公署投訴。Once they receive it, the organiser becomes an independent data user under the PDPO. Our Terms restrict them to operating their own Club — but we cannot control what they actually do. Tell us if you have a concern, and you may also complain to the Privacy Commissioner.

• 攞副本、更正或者刪除帳號 —— 電郵 [email protected]。訂單同交易紀錄因稅務及法律要求會保留較長時間。Get a copy, correct your data, or delete your account — email [email protected]. Order and transaction records are retained longer for tax and legal reasons.
• 正式查閱要求 —— 電郵 [email protected]。我哋會依《私隱條例》喺 40 日內回覆。如收取費用，最多 HK$100，並會事先通知你。Formal data access request — email [email protected]. We respond within 40 days as the PDPO requires. Any fee is capped at HK$100 and we'll tell you before charging.

除非你明確同意，否則唔會。開帳號、買嘢、下載資源，全部都唔等於同意收推廣訊息。Not unless you explicitly agree. Creating an account, making a purchase, or downloading a resource is not consent to marketing.

我哋用雙重確認：你要主動剔一個預設未剔嘅方格，然後撳我哋寄俾你嘅確認連結。你隨時可以免費取消訂閱。We use double opt-in: you tick a box that starts unticked, then click a confirmation link we email you. You can unsubscribe at any time, free of charge.

我哋唔會將你嘅個人資料提供俾任何其他人作促銷用途。We do not provide your personal data to anyone else for their marketing.